Metrics, to me, always seem to be the obscure piece of information that we talk about needing to develop, but don’t always get to the point of actually articulating and documenting what they are. Also referred to as Key Performance Indicators (KPIs), Outcomes and Key...
Imagine this… a new version of your smart phone comes out with about a thousand new features. Did you go to a classroom to learn how to use it? My guess is no. Did you receive a personal email with instructions for each new feature?...
What is the first thing you think about when you think “communications plan”? Be honest – isn’t it, “what do the emails I am going to send need to include and to whom am I sending them to?” Well, you no longer have to think...